Monday, 10 July 2017

How To Contact USPS

Most questions and concerns you could have for the USPS can be addressed by contacting USPS domestic customer service by phone or online. For some issues, though, there may also be other, more direct ways to contact the appropriate parties.

Call domestic customer service. For general information and inquiries, you can call the domestic USPS customer service line at: 1-800-ASK-USPS (1-800-275-8777)[1]
Note that the Telecommunications Device for the Deaf (TDD) or Teletypewriter (TTY) relay number is: 1-800-877-8339

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You will be directed through a series of prompts. When asked, indicate that you need to be connected to the USPS customer support number: 1-800-275-8777
Make your phone call during customer service hours if you need to speak to an actual person. The hours of operation are 8:00 AM through 8:30 PM Eastern Standard Time on Monday through Friday. On Saturday, the hours are 8:00 AM through 6:00 PM Eastern Standard Time. Customer service is closed on Sundays and on all holidays.
When you call this phone number, you will be led through a series of computerized prompts. If you want to speak with a human operator instead of navigating through these prompts, you will need to press "2" on your phone, then press "0." Wait for the automated operator to speak, then press "0" again. Repeat, pressing "0" each time until the operator speaks, until you reach a live person.[2]
Average reported wait time is 22 minutes.

Send an e-mail. If you need to contact customer service during off hours, send an e-mail and include as much detail as possible in your message.
E-mail the USPS using the online form, found here:
On the form, you will be asked to select your inquiry type (information, problem, suggestion, compliment). Depending on your answer, you will also need to navigate through the topic categories and subcategories before you can type in your message.
You should get a reply back within 24 hours as long as the following day is a business day.

Call for tracking information. If you need to find out information concerning domestic or international USPS tracking, you should call: 1-800-222-1811
The hours of operation for this line are 8:00 AM through 8:30 PM EST on Monday through Friday and 8:00 AM through 6:00 PM EST on Saturdays.

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Order stamps. To place a bulk order for stamps or to inquire about a previous stamp order, call: 1-800-Stamp24 (1-800-782-6724)
Place your call during the hours of operation on a non-holiday. Hours of operation are 8:00 AM through 8:30 PM EST on Monday through Friday and 8:00 AM through 6:00 PM EST on Saturdays.

Get technical support. If you need technical help for something concerning the USPS website, you can call: 1-800-344-7779
As with other aspects of customer support, the hours of operation for this line are 8:00 AM through 8:30 PM EST on Monday through Friday and 8:00 AM through 6:00 PM EST on Saturdays.

Ask for free shipping supplies. If you need to request free shipping supplies, you should call the USPS at: 1-800-610-8734
The customer service hours of this line vary from most other lines. Call from 7:00 AM through 11:00 PM EST on Monday through Friday and 7:00 AM through 6:00 PM EST on Saturdays.

File a general online complaint. You will need to use the online customer service contact form, found at:
From the "Inquiry Type" drop down menu, select "Complaint."
Choose the basic category type for your complaint: receiving mail, sending mail, buying, business, or customer service.
Navigate through the remaining subcategories as they pop up. When all subcategories have been selected, press the "Continue" button to be led to the correct complaint form.
You should be able to type your complaint in the "Additional Information" box on the next page. When done, click the "Continue" button and submit your complaint.

Call in a general complain. You can make a general complaint using the standard customer service phone number: 1-800-ASK-USPS (1-800-275-8777)
Note that the TTY number is: 1-800-877-8339
Customer service hours of operation are 8:00 AM through 8:30 PM EST on Monday through Friday and 8:00 AM through 6:30 PM on Saturday. The office is closed on Sundays and holidays.

Write to the Postal Service's Consumer Advocate. Send a letter describing your complaint in detail to the USPS consumer advocates mailing address.
The correct mailing address is:[3]
United States Postal Service
Office of the Consumer Advocate
475 L'Enfant Plaza SW, Room 4012
Washington DC 20260-2200

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Speak with a local postmaster. If you have a general complaint regarding mail service to your home or business, go to your local post office and ask to speak to the station manager or postmaster.
If you do not know where your local post office is, you can find out by looking it up in the front of your local phone directory or by using the online "Find Locations" tool on the USPS website.
That tool can be found at the following URL:

File a claim of abuse committed by the USPS. If you believe that your local USPS office or an individual USPS employee has committed theft, fraud, waste, or another form of abuse, you should file a complaint with the USPS Inspector General's Office (OIG).[4]
You can send a direct e-mail to the OIG by sending it to:
If you would prefer to file the complaint by phone, call: 1-888-USPS-OIG (1-888-877-7644)
The TTY line can be reached by calling: 1-866-OIG TEXT (1-866-644-8398)[5]
There's also an online complaint form you can use, located here:
Note that you will need to indicate if you are employed by the USPS and whether you want to file anonymously or without confidentiality. You also need to indicate whether or not you have previously filed this complaint and what the category of your allegation is (mail theft, financial fraud, etc.).

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